1. How much does it cost to move from Hala to Shahry?
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Converting your HALA line to Shahry is absolutely FREE.
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2. Who can apply for Hala to Shahry Conversion?
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Hala to Shahry Conversion is available to all Hala customers, but is subject to credit approval by Qtel.
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3. Where can I apply for this Hala to Shahry Conversion?
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Hala to Shahry Conversion is available at any of Qtel's shops.
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4. Will I need to change my SIM card?
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The customer will NOT need to change the SIM card to convert to Shahry pay monthly service.
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5. Will I lose the balance on my Hala?
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Any Hala credit balance at the actual time of the conversion (not application) will be credited to the customer's first bill as an adjustment.
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6. What do I need to do to convert my HALA line to Shahry?
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The customer has to visit one of Qtel shops and fill out a Shahry pay monthly service application form to switch his or her Hala account to Shahry pay monthly service.
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The customer has to provide the necessary documentation for Shahry pay monthly service:
a. Residential Customers: Copy of valid civil ID or copy of valid residence permit.
b. Business Customers: Copy of Commercial Registration and Authorized Signature.
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7. The Hala account is not under my name, what should I do?
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The customer has to change ownership at any of Qtel shops and pay QR 50 (Change of Ownership fees), before applying for Hala to Shahry Conversion.
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8. How can I get roaming and/or other additional services on my new Shahry account?
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On the application form, the customer must select the additional services that he or she wants to be available on that account.
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None of the existing additional Hala services will be transferred to the Shahry pay monthly service. They should be requested as new.
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9. How long does it take to switch to Shahry?
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The Hala account will be switched to Shahry pay monthly service within 24 hours of submitting the application.
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10. How will I know that the account has been switched to Shahry?
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Upon the successful completion of the Hala to Shahry Conversion, you will receive an SMS confirming that the Shahry pay monthly service is now active.
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11. What should I do if I have any more inquiries?
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If you have any inquiries , please call 111.
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