1. How can I become a Hala customer?
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Visit any Qtel shops or partner retailers and ask for a Hala line.
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You'll be asked to fill out the registration form. You will need to bring along a copy of your ID (for local residents) or passport (for overseas visitors).
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The price of the Hala line is only QR50. For this you'll get a Hala SIM card with QR25 initial airtime credit and 150 days initial validity. (30 day credit validity + 120 days reconnect period).
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To start using your new line insert it into your phone and call 121 where you're be told your Hala number and your initial validity expiration date.
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Your first call has to be made within first 30 days after purchase of your Hala SIM card and must be made locally from Qatar to activate your service.
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2. I'm an existing Shahry customer, how can I move to Hala?
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Existing Shahry customers can migrate to Hala using Qtel's Hala to Shahry Conversion service. Visit any Qtel shops or partner retailer.
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You will pay the standard Hala price (QR 50) and get a Hala SIM card with QR25 initial airtime credit and 150 days initial validity. (30 day credit validity + 120 days reconnect period).
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3. How can I top-up my Hala call credit?
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There are various options to top-up your Hala call credit that offer great flexibility in making sure you use the method most suitable one for your needs.
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You can buy a top-up card or e-Voucher from any Qtel shop or from many stores around the country. You have the choice to top-up immediately with the secret number you have been given or keep your number safe for later use.
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You can also use the direct top-up option to increase your credit balance in just couple of seconds without the need to obtain any paper voucher or card. Direct top-up machines are available at Qtel shops and you simply key-in your Hala number, the requested amount you want to spend (between QR 10 - 500). It's that easy!
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3.1. |
Recharge cards and e-Vouchers:
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What is it?: Recharge top-up cards are obtained as a plastic card with hidden secret number (scratch the panel to reveal).
e-Voucher is a printed receipt that provides the number printed for your convenience.
How does it work?: Purchase your card or e-Voucher, locate the secret number and then dial
 127 secret number  from the Hala line that you wish to top-up.
Where to buy: Top-up cards are available through Qtel shops and partner retailers throughout Qatar. e-Vouchers are available at selected dealer shops and all Qtel Self Service Machines.
What are the denominations and associated value?:
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Small Denominations
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Bonus Recharges
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| Recharge Card Value (QR)
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10
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30
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50
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100
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200
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| Credit (QR)
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10
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30
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53
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110
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230
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| Validity Period (Days)1
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7
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30
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50
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60 |
75 |
| Reconnect Period (Days)2
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120
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120
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120
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120 |
120
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All top-up cards have a certain expiration time, usually up to several years from the production date, within that the card has to be redeemed. So be sure you don't miss it!
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Hala allows you to accumulate credit validity up to 365 days maximum, i.e. each time you top-up, the validity you earn is accumulated. |
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When the validity period ends, you will enter a grace period where you will be able to only receive calls and SMS for the first 30 days. You also get an additional extended grace period of 90 days during which you can retain your number; however you won't be able to make or receive calls during this period unless you make a top-up. |
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3.2. |
Direct top-up:
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What is it?: Qtel Self Service Machines allow you to directly top-up your Hala with any amount between QR10 and QR500. No need for any vouchers or secret numbers.
How does it work?: Key-in the Hala number you want to recharge, choose any amount between QR10 and QR500 to be recharged and pay by cash or a bank card. After your transaction is finished, you'll receive a confirmation SMS showing your new call credit and updated validity period.
Where to find our machines: Qtel Self Service Machines are available at Qtel shops and many other locations throughout Qatar.
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What are the denominations and associated value:
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Card value
(QR) |
Credit Validity
(Days) |
Bonus Credit |
| 10-29 |
7 |
na |
| 30-49 |
30 |
na |
| 50-99 |
50 |
6% |
| 100-199 |
60 |
10% |
| 200-500 |
75 |
15% |
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4. What is the validity period?
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Validity is the time period during which you have full access to all services available for Hala.
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If there is enough airtime credit in your account balance you can make calls and send messages and make use of other Hala services.
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Even if you run out of credit you can still receive calls (except while roaming) and messages.
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5. How can I extend validity?
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You can extend validity and recharge credit at the same time using one of the recharge options described above.
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6. How many days can I accumulate through regular top-up?
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Hala allows you to accumulate credit validity up to 365 days maximum, i.e. each time you top-up, the validity gets accumulated to a maximum of one year (365 days).
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7. What is the maximum number of validity days I can get through a single top-up?
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Through QR200 top-up card, the maximum number of validity days obtainable is 75.
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8. What is the reconnect period?
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When the validity period ends, you will enter a grace period (or reconnect period) wherein you will be able to only receive calls and SMS for the first 30 days. You also get an additional extended grace period of 90 days during which you will retain your number. However, you will not be able to make or receive calls during this period unless you top-up with more credit.
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You enter this period after your validity expires, despite any remaining credit balance.
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9. How can I get out of the reconnect period?
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To avoid a reconnect period, you will need to top-up with call credit through regular top-up method (cards, e-Vouchers, direct top-up or Shahry to Hala transfer). Your remaining credit prior to entering the reconnect period will be again made available in your account balance. You won't be charged any additional fees.
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10. What happens when the reconnect period runs out?
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Your account will be terminated and your mobile number may be recycled. Your remaining credit balance will be forfeited.
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11. How can I get my account back after reconnect period?
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You can visit a Qtel shop and seek to retrieve your service for a fee of QR50.
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Unfortunately Qtel can not guarantee you will retrieve your mobile number after reconnect period has expired.
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12. How can I get my SIM replaced?
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If you lose or damage your SIM card please visit any of our customer service centers to reconnect your line and stay in touch once again with your family and friends.
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The service fee payable for SIM replacement is QR50.
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13. Can I transfer the ownership of my Hala number to another user?
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Yes, if you wish to transfer your line to another user please visit any Qtel shop and complete an application form.
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Don't forget to bring along your ID and the ID of the person to whom the line will be transferred. Both you and the new subscriber will have to sign the application form.
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The service fee payable for ownership transfer is QR 50.
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Please Note: Subscriber needs to pay an ownership transfer fee of QR 200 in case ownership transfer is of "Easy to Remember" numbers.
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14. Can I convert my HALA Pay As You Talk number to Shahry?
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Yes, you can convert your HALA Pay As You Talk number to Shahry and keep the same phone number.
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Converting your HALA line to Shahry is absolutely FREE. Any remaining credit balance will be transferred into your next month's statement.
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FAQ for Hala to Shahry conversion.
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15. Why has the validity for top-ups over QR50 been amended from previous top-ups?
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With the possibility of accumulating validity with every top-up, you are now better in control of your spending and don't have to worry about the maximum validity that you can afford through a single top-up. Just top-up whenever you need and your new validity gets added to the remaining balance. So with couple of top-ups, your balance can easily add up to 365 days and with the 4 months reconnect period, this will provide you over one year period where you don't have to worry about your line validity expiration date.
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What more, with any top-up over QR50, you get FREE extra credit.
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16. Why can't I anymore buy one year validity for QR180?
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We don't want you to pay extra for something that you can get automatically based on your daily usage.
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Just top-up with what you need and based on single top-up amounts your validity will accumulate up to 365 days. Pay for the credit you want to use and not for validity days.
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E.g. top-up eight times with QR50 within one month and you will accumulate the maximum validity (365 days). What more, you'll receive additional QR24 FREE credit (QR3 per each top-up).
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