How & What!

Before you call 111
Save time and get the help you need by reviewing answers to some of the questions most frequently asked of our Support team. Just click on the icon beside each of the categories below to see the full list. You may find your problem already solved here.

Landline

1. How do I Subscribe for a Fixed Line (Home Phone line)?
   
   Visit any Qtel or Starlink shop located around Qatar to process your application. Please make sure to bring along your valid Qatar ID card.

2. What is a PABX System?
   
   Please visit here for details.

3. How to Subscribe to PABX System?
   
   Visit a Qtel or Starlink shop located around Qatar to process your application. More details can be found here ( please make sure to bring along your valid Qatar ID card).

5. What is Wireless Line (WLL)?
   Wireless Line enables customers living in remote areas and who are not covered by Qtel's wired network to make and receive calls through fixed line.

6. How do I Subscribe to Wireless Line (WLL - which is a short-term fix to get you connected to the fixed network for Home Phone)?
   
   Visit a Qtel or Starlink shop located around Qatar to process your application. Please make sure to bring along your valid Qatar ID card.

7. What is the Installation and Usage Fees for Wireless Line (WLL).
   
   Installation fee: QR200
   Monthly fee: QR33
   Call rates:
   - To Qtel Landline: Free
   - To Qtel Mobile: Peak 0.45 Qr\min and Off Peak 0.30 Qr\min
   - To other Qatar Operators 0.55 Qr\min
   
   Visit a Qtel or Starlink shop located around Qatar to process your application. Please make sure to bring along your valid Qatar ID card.

8. How much is it to call from my Landline (Home Phone line) to other Qatar operators?
   
   Call rate from Qtel Landline to Other operators within Qatar is QR0.55/min at all times of the day.

9. What is the Installation and Usage Fees for Fixed Lines?
   
   Installation fee: QR200
   Monthly fee: QR33
   Call rates:
       - To Qtel Landline: Free
       - To Qtel Mobile: Peak 0.45 Qr\min and Off Peak 0.30 Qr\min
       -  To other Qatar Operators 0.55 Qr\min.

VAS (Value added services)

1. What are Star Services (VAS)?

• Star Service is three services in one; Call Waiting, International Call Control and Conference Calling service.
  
  Call Waiting
  After adding the service you can temporarily stop it by pressing #14 on the phone and then to reactivate press *14
  
  Conference Calling
  Dial party A from your Landline telephone.
  
  - When party A answers, tap the call termination button on your Landline telephone. (The call termination button is the button your handset rests on when the phone is not being used.) Do not hold down this button as this will terminate the call!
  - Dial party B.
  - Once party B answers, press 3.
  International Call Control
  After the service is activated you should choose secret number and enter it by pressing ** then 15, then secret number twice. Example: **15XXXXXXXX
  To bar international calls you should press *15XXXX where XXXX is secret number, that consists of four different digits.
  If you want to deactivate service you should press *15XXXX
  To change the secret number press **15 old secret number then new secret number. Example: *15XXXXYYYY

2. How do I use Call Forward (Follow Me)? 
   
   - Dial *11 followed by the number you want to divert your phone to.
   - To cancel the service, dial #11.
   - When activated, you will pay your standard call cost for diverting calls to another number.

3. How do I use Call Waiting?
   
   After adding the service you can temporarily stop it by pressing #14 on the phone and then to reactivate press *14

4. How do I use Conference Call Service?  

• Dial party A from your Landline telephone.
• When party A answers, tap the call termination button on your Landline telephone. (The call termination button is the button your handset rests on when the phone is not being used.) Do not hold down this button as this will terminate the call!
• Dial party B.
• Once party B answers, press 3.

5. What is Conference Call, Group Call Service?
   
   Conference Call service allows customer to talk to three different people at the same time.

6. What is International Call Control?
   
   Conference Call service allows customer to talk to three different people at the same time.

7. What is International Call Control?
   
   International Calls Control Service allows customers to manage international calls with a secret number.

8. What is the Subscription and Usage Fees for CLI?
   
   - Installation fee: QR50
   - Monthly fee: QR15

10. What is the Subscription and Usage Fees of Call Forward (Follow Me)?
    
    Installation fee: QR50 (Free if taken at the same time along with the line subscription)
    Monthly fee: QR25.

Associated Cards

1. What are Payphone Cards?
   
   Payphone Cards are pre-paid calling cards that help you control your usage while calling from Qtel phone booths.

2. What are the prices for Payphone Cards.
   
   The denominations for the payphone cards are QR 10, QR 20, QR 30 cards.
   There is only one price all day (no peak and off- peak times):
   - Payphone to Qtel Mobile: 0.30 Qr\min
   - Payphone to Qtel Landline: 0.20 Qr\min
   - Payphone to International: 0.75 Qr\min

3. How do I use Q-Card?
   
   1. Dial the "Access Number" 2006
   2. Select the language
   3. Enter your Card No. then dial #
   4. Dial your desired number then dial #
   5. For assistance, dial 00# then 0

Residential Package

1. How do I Subscribe for the Residential Package?
   
   The Residential package saves you money if you require a Home Phone (Landline), Shahry Pay Monthly service and a Home Broadband (ADSL) connectionHow can I subscribe to the Package?

• If you have already the 3 services under different accounts, the 3 services will be moved under one account and the residential package rate will be applied
  I am a new customer, how can I subscribe to this service?
• If you are a new customer you can subscribe to the package directly & get the 3 services
• You will need to submit your ID as well as filling the Qtel Residential Package application form at any of Qtel customer service centers
• Standard connection fees of the services apply
  I am an existing Qtel customer but I am only subscribed to 1/ 2 of the services, how can I subscribe to this Package ?
• If you have 1 or 2 of the services already, you need to fill the Qtel Residential Package application form
• Your existing services will be moved under one account & the missing service/services will be added under the same account
• Standard connection fee of the added missing service/services apply