1. What is BlackBerry Internet Service (BIS)?
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BlackBerry Internet Service or BIS is BlackBerry service from Qtel that allow you to set up multiple personal or work email account to work with your BlackBerry devices such as Gmail, Hotmail and other POP3 email from internet service provider.
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2. What is Prepaid BlackBerry Internet Service (Prepaid BIS)?
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Prepaid BlackBerry® Internet Service or Prepaid BIS is a on-demand BlackBerry® service from Qtel that enable Hala prepaid subscribers to stay connected, organized and have fun with rich multimedia application such as emails, phone, maps, organizer, application, games, the internet and much more.
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3. What are the key features and benefits of Prepaid BlackBerry Internet Service from Qtel?
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Prepaid BlackBerry Internet service from Qtel offers unique features and benefits:
Prepaid BlackBerry Internet service from Qtel offers unique features and benefits:
- Your email message is delivered almost instantly, automatic and securely via advanced BlackBerry® Push email technology.
- Subscriber can connect up to 10 POP3 emails account such as Gmail, Hotmail, MSN.
- Your email is compressed and encrypted so the data usage is optimum and content is secure.
- BlackBerry Messenger for secure instant messaging service with PIN as additional security.
- BlackBerry devices uses flash memory to protect data and applications if the device crashes or the battery runs out.
- Hundreds of approved third party applications to serve your personal and professional needs.
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4. Who can use Prepaid BlackBerry® Internet Service from Qtel?
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All Hala prepaid users are eligible to enjoy the Prepaid BlackBerry Service from Qtel.
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5. I am a Shahry Postpaid subscribers, can I subscribe to Prepaid BIS?
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No. Shahry subscriber has to subscribe to postpaid BIS from Qtel.
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6. I am a Shahry-Control subscribers, can I subscribe to Prepaid BIS?
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No. Currently Prepaid BIS is not available for Shahry Control subscribers.
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7. How much does it cost to subscribe Prepaid BIS?
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Normal Price(QR) |
Promotion Price |
| Activation(one time) |
QR 150 |
QR 100* |
| BIS Weekly rental |
QR 35 |
QR 0** |
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Note:
* During promotion period
**Free 8 week monthly rental
Promotion period: 15 February until 15 April, 2010.
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8. How to activate Prepaid BIS on my Hala prepaid card?
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Simply send SMS to 92550. Please follow below steps for detail activation process.
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9. How to activate Prepaid BlackBerry Internet Service from Qtel?
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- Make sure your Hala balance is sufficient along with BlackBerry device battery fully charged.
- Hala prepaid subscribers to send SMS to premium SMS number 92550.
- One time activation fee will be deducted from Hala account balance.
- Hala subscribers will received SMS notification that prepaid BIS service request is under processed.
- Upon successful activation, Hala subscribers will receive notification SMS confirming that prepaid BIS request successfully activated.
- Once prepaid BIS is activated, Hala subscribers will see GPRS/EDGE/3G logo on top right corner of BlackBerry device screen as below in case subscriber is within 3G coverage.
- It is recommended that subscriber to perform device HARD RESET by turning off the BlackBerry device, take-out the battery, put the battery back and turn-on the BlackBerry device.
- Your prepaid BlackBerry Internet Service from Qtel is now active and you are ready to configure your emails, connected to your friends by BlackBerry Messenger and any other rich multimedia and social networking applications.
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10. How to setup your POP3 email account from your BlackBerry device?
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- Make sure your Prepaid BIS from Qtel is activated and you are in Qtel network coverage.
- Press BlackBerry symbol, go to Setup and E-mail Settings
 
- Read and agree on the BlackBerry Internet Service terms and conditions:
- Complete the appropriate steps to begin sending and receiving email messages.
- Add an existing personal or work email address.
- Create a BlackBerry Email Address e.g name@qtel.BlackBerry.com
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11. How to add your existing POP3 email account from your BlackBerry device?
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- Press BlackBerry symbol, go to Setup, E-mail Settings and Email setup.
- Type your User name and password that you just created on previous steps
 
- Select Add My Existing Email Account, complete your POP3 email address that you want to add into your BlackBerry device and type your email password.
- Upon successful activation, you will get your POP3 email account into your BlackBerry device.
- Your Qtel BlackBerry email account e.g name@qtel.BlackBerry.com can be created from this screen.
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12. How to configure my BlackBerry Internet Service from internet?
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From your internet browser, type: http://qtel.BlackBerry.com and follow the steps as below:
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When you enter the IMEI number, omit the "." (dot) e.g if your device IMEI is 123.456.789XXX, you should enter your IMEI as 123456789XXX
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13. How do I get my BlackBerry device PIN and IMEI?
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Press BlackBerry symbol, select Option -> Status
 
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14. Will I get free new email address for BlackBerry Internet Service?
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Yes. You will be able to configure your BlackBerry email address from Qtel such as name@qtel.BlackBerry.com
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15. Will I be charged for Internet Surfing/browsing?
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No. You will not be charged if you surf internet through BlackBerry Browser, data usage will be part of your monthly data allowances at 10 MB/month to be used in Qatar. |
16. Will I be charged if I browse using Mobinet browser?
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Yes. If you are browsing using Mobinet browser, you will be charged at QR 10/MB.
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17. Will I be charged if I browse using Mozaic MOB browser?
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No. You will not be charged if you browse using Mozaic MOB. You will be charged only if you are purchasing contents such as ring-tones, theme, movie or any other paid content from Mozaic MOB portal.
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18. Does my prepaid BIS will work while roaming abroad?
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No. Currently prepaid BIS roaming will not be supported while you are roaming abroad.
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19. I need more information on BlackBerry Internet Service?
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For further information, please visit Qtel concept stores, or visit www.qtel.qa or contact Qtel customer center at 111
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